Returns and Exchanges

Our aim is that you are completely happy with your new Ovna, if not please get in touch as soon as possible.

• Full priced items can be exchanged, receive a credit note or refunded.
• Sale items are exchange only, unless faulty, so please be sure of your choice when ordering.
• All exchanges will be re-shipped free of charge.

1. Email a return request to hello@ovnaovich.com.

2. Ship the return tracked with a carrier of your choice. All returns must be made via the client as we currently do not offer complimentary returns. Send your parcel to 
Room 102b, Level 1, 203 Karangahape Road, Auckland, 1010, New Zealand within 14 days of receiving.

3. After your goods that are in their original state have been received, we will send your requested replacement goods with complimentary shipping or issue a refund or online store credit. Returned parcels are processed within 1-5 days of receipt. Any refunds will be credited to your original method of payment or a code will be emailed for your store credit.

Shipping Information

We will email you a confirmation, including tracking details, once your order has been shipped. Please allow 1 - 7 working days for your parcel to arrive. 

All international deliveries may be subject to local import duties and taxes. Please note that our shipping costs do not account for any extra fees charged on arrival. These fees are to be paid by the recipient of the parcel.

We are unable to deliver to PO Boxes, so please let us know a street address where we can find you. Apologies for the inconvenience.

Grace and Ruby are both wearing a size small.

Unsure what size would suit you best? Don't hesitate to get in touch - hello@ovnaovich.com 

A studio fitting can be arranged, if you live in the Auckland area.

SIZE CONVERSION

OVNA OVICH SIZING CHART (CM)